General/Sales




Yes, please contact us. Write us an email if you need and we will be glad to help you set something up.


Yes, but you may not use them to make other sample libraries. Please see our End User License agreement for more information and details.
Click here to view our End User License Agreement


Reaktor ensembles are like word docs. They don’t need to be anywhere in particular, just double click and they open. No bad can come of it…

That said, it is good practice is to at least put them somewhere in the user content location, set in the Directories tab of your Reaktor preferences. This way you can easily browse for them from within Reaktors browser window. The absolute best practice would be to use the sub-category folders that are there already, so that you can right-click nearly anywhere in Reaktor’s background and insert the desired items.

Files that say .ens should be put in the Ensembles sub-folder. These files are finished devices that you can simply double-click and use. They are usually made up of one or more Instruments, that are connected to Reaktor’s audio inputs and outputs.

Files that say .ism should be put in the Instruments sub-folder. Instruments are the main components in an ensemble. They have their own presets (called Snapshots) and MIDI in/out settings. Be careful, because if you right-click to insert an instrument by itself, nothing will play as its audio ins and outs are not yet connected anywhere.

If you want to open something up and begin playing, choose the .ens files. If you want to build something new or combine several devices, use the .ins files.


Check the news regularly. On occasion we do something special…sign up for our facebook or twitter using the toolbar at the bottom of your browser to stay in touch!


Unfortunately, no.  At the moment, the Reaktor Player format is not available to 3rd party developers. We hope that at some point in the future this changes. 


Check out our Video page and our Forum page! If you need help urgently or are frustrated with something, please don’t hesitate to write us via our Contact page, we don’t bite.



Sometimes you may want immediate access to your files. Please register your products if you would like 24/7 access to re-download your purchase(s) direct from our site.

1 – Write down the order# from your receipt and the email you used for purchase and save a copy somewhere safe. We can not be responsible for lost order numbers/emails, but should be able to help you if you have one or the other.

2 – Register for a Twisted Tools account if you haven’t already. Be sure to use the same email account you used to purchase the product. You can always change the email associated with your login by going to your profile in the account section.

3 – Fill out the form on our product registration page in the Account section.

4 – Please wait 24hrs for the database to be updated. Write us an email if you need immediate access immediately or are having issues and we will be glad to help you.

5 – Login to your Twisted Tools account and click on the downloads for the updates you own.




If you registered your product, your name should have been added to a customer list and granted access to the downloads area. If this is not the case, please register your product. You may need to create a new Twisted Tools account using the email you used to purchase the product. If you need help, please write us and we can set it up manually.


Currently, no. Write Native Instruments with your requests.


We currently accept PayPal and Google Checkout where you can pay with a credit card of your choice. If you would like to buy Vortex, but don’t have a credit cart, you can send us an email to set up an alternate method of payment such as cash, money order or check. Visit our ‘Contact’ page to get in touch with us.


Please contact customer support at 1-800-381-0815 Monday – Friday 8 a.m. – 8 p.m. ET. with your order information.


The downloads shop is a separate shop from our Clothing&Accessories shop where we sell accessories. When you buy something from the Clothing & Accessories shop, it is a separate checkout process.


Register an account and authenticate a free account with Twisted Tools and then click any freebies download button.


We offer no returns on our digital products in order to protect our goods and prevent software piracy.


What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://twistedtools.com/documentation/Twisted_Tools_EULA.pdf

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 5/27/2013

Contacting Us

If there are any questions regarding this privacy policy you may contact us by submitting a form at: http://twistedtools.com/support/contact/



All software downloaded from our website comes with no warranty and is licensed to you, not sold to you. We are not be responsible for any lost data, hardware problems or financial loss incurred as a result of using our software, samples or website . If you are unsure as to how to use the included software, sounds or website, you agree not to use them. Any information on our website, in our manual or in our documentation is subject to change without notice and nothing in our documentation represents a legal commitment between Twisted Tools and any party. All the software and samples are copyright Twisted Tools. You may not alter our documents or software in any form or distribute it for any purpose. You may not share this software with anyone or any entity, such as torrent sites without violating the terms of use. We need your support to keep bringing you more twisted tools. Thanks and enjoy!

 
 

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