FAQ

General/Sales



Check out our Video page and our Forum page! If you need help urgently or are frustrated with something, please don’t hesitate to write us via our Contact page, we don’t bite.


Important: Read Me
All future product updates will be issued automatically and sent to the email you used to purchase the product. However, sometimes you may want immediate access to your files. Please register your products if you would like 24/7 access to re-download your purchase(s) direct from our site.

1 – Write down the order# from your receipt and the email you used for purchase and save a copy somewhere safe. We can not be responsible for lost order numbers/emails, but should be able to help you if you have one or the other.

2 – Register for a Twisted Tools account if you haven’t already. Be sure to use the same email account you used to purchase the product. You can always change the email associated with your login by going to your profile in the account section.

3 – Fill out the form on our product registration page in the Account section.

4 – Please wait several days for the database to be updated. Write us an email if you need immediate access immediately or are having issues.

5 – Login to your Twisted Tools account and click on the downloads for the updates you own.




Your name should have automatically been added to a customer list and granted access to the downloads area. If this is not the case, please read the instructions above on how to register your product. You may need to create a new Twisted Tools account using the email you used to purchase the product. If you need help, please write us and we can set it up manually.


Currently, no. Write Native Instruments with your requests.


We currently accept PayPal and Google Checkout where you can pay with a credit card of your choice. If you would like to buy Vortex, but don’t have a credit cart, you can send us an email to set up an alternate method of payment such as cash, money order or check. Visit our ‘Contact’ page to get in touch with us.


Please contact customer support at 1-800-381-0815 Monday – Friday 8 a.m. – 8 p.m. ET. with your order information.


The downloads shop is a separate shop from our Clothing&Accessories shop where we sell accessories. When you buy something from the Clothing & Accessories shop, it is a separate checkout process.


Register an account and authenticate a free account with Twisted Tools and then click any freebies download button.

Vortex



1 – Twisted Tools Adding a Sample&Saving a map.  

2 – Mike Huckaby’s Tutorial: 

3 – Vortex Instructional Videos 1+2:



1.1. Reaktor’s ‘Loop On’ Sample Map feature may be on and should be switched off in most cases.
1.2. Right-click the Sample display to open the Sample Map Editor and turn loop off for each sample
1.3. For more information on Reaktor Sample Maps, see the Reaktor Manual starting on page 181.


1.1. Samples in sample map should be remapped to Single keys
1.2 Transpose for all samples should be set to 0
1.3 For more information, see the Reaktor Manual starting on page 181.


1.1.Yes. There are separate L/R outputs for each voice wired inside the instrument.
1.2 You can route each track out to effects by taking advantage of your host?s multi- out capabilities. Look up ?multi-out? in your host?s manual to see how to set things up using Logic, ProTools, Live, Cubase, etc.
1.3 You can also route the individual outputs directly to other Reaktor effects by opening up the Vortex ?structure? within Reaktor (click the structure icon which looks like 3 boxes) and cabling the outputs directly to other Reaktor instruments.


Currently, no. Write Native Instruments and request it.


Check our forum and video pages!


Please be sure that you are using the latest version of Reaktor (5.1.5.002)


The sample map is approx. 228mb and features samples from c2, Richard Devine, Josh Hinden, Noklip, GlitchMachines.com, Mike Huckaby, Sonictwist, Tipper and Vinja. There is also an additional oneshots map with 128 one shots from various artists included in the download and through our site as a freebie.


We have deeply bug tested Vortex, but you can rest assured that if there are more bugs we will fix them. Please visit the Vortex forum to make suggestions for future versions!

Colorflex



Use our forums for help or watch these videos:


While this video was made for Vortex, it shows how to load a sample into Reaktor’s sample map editor.
- Twisted Tools Adding a Sample&Saving a map.  



Please verify that the pages you are working with are not muted. Muted sequencers pages are red and output no data. Double-click to mute/unmute pages.


Please save the instrument’s Snapshot before switching to another one. This is standard Reaktor behavior that you need to keep in mind. When using Reaktor devices you will have to save both the internal ‘instrument snapshot (individual preset menus)’ and save the entire ensemble.


Scenes are the part of the Snapshot, so you need save Snapshot in order to store changes.


Unfortunately, it seems that Ableton has a bug and doesn’t allow for internal Reaktor sequencers to output to other VSTs on multiple channels. So you can use Colorflex to control 1 instrument in Ableton, but will need to use several instances of Colorflex to control several Ableton synths.


Yes and no. If you run Colorflex in standalone mode, you can control anything you like. In plugin mode, you can control Logic instruments if you own Kore 2. You can’t in plugin mode if you don’t own Kore 2. Use Retroware’s free MIDIO plugin with Kore 2 to control Logic instruments while in plugin mode. See the download package for Colorflex and the instructions there.


Of course. If your hardware is multi-timbral and can receive more than one channel, you can use Colorflex in standalone mode to sequence your hardware or in plugin mode, provided that your host supports this feature. If you own Kore 2, you can circumvent any limitations of your host and output MIDI nearly anywhere. On the mac, use Retroware’s free MIDIO plugin.


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